“Could you please send me your TeamViewer ID?” For many tech support companies, this is the first reply following new heldesk tickets, and if you’re a seasoned technician I’m sure you can guess the reply that follows more times then not. “Where is that,” or, “How do I find that.”
Today is your lucky day. Below you will find a method for scanning and storing TeamViewer Client ID’s on a host to host basis automatically. To complete the below steps you will need access to a scan service made possible with Lansweeper and obviously, TeamViewer. Keep in mind TeamViewer will need to be installed on each end client you wish to pull client information from and specifically the Client ID used for connecting remotely to different patrons.
Step 1 – Install TeamViewer on each host you need to support and remotely access. TeamViewer download.
Step 2 – Download and install Lansweeper which will administer our scan service and provide an asset management environment. Lansweeper offers a full free trail period of 30 days. The trial installation will be able to scan up to 100 devices on a network.
Step 3 – Add Registry path. After completing the Lansweeper installation all your assets will be indexed with metrics out of this world and within no more then five minutes. Asset information includes, host name, hardware, IP, domain, software installed, and much, much more. File and registry scanning will be the feature we use to catalog and collect TeamViewer ClientID’s. This the ID you must know to RDP into a machine.
Let’s add the registry path to scan now. TeamViewer stores their ClientID’s in the following area:
- x64 bit client – HKEY_LOCAL_MACHINE\Software\WOW6432Node\TeamViewer
- x32 bit client – HKEY_LOCAL_MACHINE\Software\TeamViewer
Installations prior to version 11 will be here using the following nomenclature per version:
To verify your location simply type WIN+R and type, ‘regedit’
Next, we add the path and specify ClientID as the registry key we wish to target with the scan and index on a host basis.
Step 4 – Instruct Lansweeper to re-scan all assets then read your report. Please note, the row denoted “Value” will be the ClientID for each of your hosts.
There you have it! Every machine holding any operating system on any and all networks you manage along with the corresponding TeamViewer ClientID.
Need Help? Let Heartland Macs & AM/PM Technology set this up for you today. Click here to request more info!